What should I do if I have concerns about something that is happening (or not happening) within the School?
If all is going well, the Board does not usually hear much from members of the School community. However, when people have concerns, we hear a lot.
As the Board’s role is one of governance, we do not get involved in the general operations of the School. In most cases, the concerns people have are of an operational nature, and are therefore referred to our Head of School or another relevant staff member.
Typically, concerns should be directed to Class Teachers/Guardians, Faculty Coordinators or the Head of School. In most cases, for issues relating to your child, Class Teachers/Guardians are the starting point. If your Class Teacher/Guardians are unable to resolve your concern, please seek an appointment with the appropriate Faculty Coordinator (High School, Primary School, Kindergarten or Preschool). The Head of School can be contacted if your concerns remain unresolved after following these steps.
In the unlikely event that you follow the above process and the matter has still not been resolved, please contact the Board, with details of your course of action to date, and the outcome of these conversations.
While we cannot guarantee you will get your desired outcome, we will do our best to address any unresolved concerns.
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